Warranty Information

At Alpenglow Supply Co., we take pride in the thoughtful craftsmanship and sustainability of our products. Each item is designed to celebrate the beauty of the outdoors and bring a little of that magic into your everyday life. To ensure you can fully enjoy your Alpenglow goods, we’re proud to offer the following warranties:

General Return Policy

All products (excluding items marked as "Final Sale") are eligible for returns within 30 days of delivery. For full details, please review our Return Policy.

Product-Specific Warranties

  • Glassware: Guaranteed for 1 year against damage to enamel caused by dishwasher use. For tips on how to care for your glassware, check out our Care Instructions.
  • Stickers: Guaranteed to remain vibrant and fade-free for 6 months when used outdoors. Learn how to get the most life out of your stickers in our Care Instructions.
  • Hats: Designed for durability and adventure, our hats are guaranteed against significant defects in materials or craftsmanship for 1 year. Please note that cosmetic changes, such as fading due to sunlight or natural wear, are not covered.

Art Markets, Fairs, and Gifts

We do a lot of business at art markets, fairs, and other public events, and we realize many of our products are given as gifts. If you received an Alpenglow item as a gift or purchased it at one of these events and it’s not living up to our quality standards, we’re here to help. Please reach out to us directly, and we’ll do what we can to resolve the issue in good faith. Our goal is to make sure you love and trust your Alpenglow products.

What’s Not Covered

While we stand behind the quality of our products, our warranty does not cover:

  • Misuse or improper care (e.g., leaving glassware in extreme temperatures, using stickers on unsuitable surfaces).
  • Normal wear and tear, including natural fading or scuffs from regular use.
  • Accidental damage (such as drops or impacts).
  • Alterations or modifications to the original product.

How to File a Warranty Claim

If you believe your product qualifies for a warranty claim, please complete the form below. Be sure to include:

  • A brief description of the issue.
  • Photos of the product clearly showing the problem.

Once we receive your submission, we’ll review the details and follow up with you to resolve the issue. If you have any questions or need additional assistance, feel free to email us at spencer@alpenglowsupply.com.

Thank you for choosing Alpenglow Supply Co. and for supporting our mission of sustainability, craftsmanship, and community.